Bettavaro Privacy Policy / นโยบายความเป็นส่วนตัว
Effective / มีผล: 2026-10-02
Account and data deletion / การลบบัญชีและข้อมูล · support@bettavaro.com
1. Operator and scope
Bettavaro operates the Bettavaro mobile application (com.bettavaro.mobile) and www.bettavaro.com marketplace. This Privacy Policy covers visitors, buyers, members, sellers, seller applicants and support requests. For privacy questions, access, correction or deletion requests, contact support@bettavaro.com or https://www.bettavaro.com/contact.php.
2. Account and transaction information
We collect information you submit: name, email, password for authentication, phone/WhatsApp, account ID, profile and delivery address. We process carts, orders, purchase history, payment status and provider references, offers, bids, refunds, shipping and support messages to operate accounts, facilitate transactions, provide support and prevent fraud. Stripe processes payment card information in hosted checkout; Bettavaro receives transaction references and status rather than full card numbers.
3. Seller information and user content
Seller applications may include farm details, address, manually entered map coordinates, bank details, identity document images, certificates and bank book images for identity verification, seller approval and settlement. We also process listing text, photos, videos, reviews and messages you submit. Listings, seller/farm profiles and reviews intended for public display are visible to other users. Verification documents and banking details are for verification and operations, not public listing content. If you choose Generate SEO with AI, Bettavaro sends the listing title, descriptions, fish attributes and prices you enter to OpenAI to draft listing text, after an in-app confirmation. Avoid including personal information in these fields.
4. Device, activity and diagnostics
Our servers process IP addresses, user agents, request and security logs. Google Firebase Analytics processes app interactions, screen views, search and shopping events, app/device information and app-instance identifiers to understand usage and improve the app. Notification services process push tokens, platform and notification preferences for account and transaction alerts. When Sentry crash reporting is configured, it processes errors, stack traces, app/device information and account ID for troubleshooting. These services may process information outside your country.
5. Photos, files and notifications
The app uses the system picker to access only photos, videos or documents you choose for listings or seller verification. Selected content is uploaded when you submit the relevant form. The app does not need access to your entire photo library on Android. Notification permission is requested for alerts; you can decline it or change it in device settings and manage available categories in the app. We do not request contacts, precise device location, camera or microphone for these features. Manually entered farm coordinates are separate from device location access.
6. Sharing and service providers
We disclose necessary information to buyers/sellers involved in a transaction and delivery or trans-shipping partners to fulfill orders; to Stripe for payments; to Google/Firebase and Expo notification infrastructure for analytics and push delivery; to OpenAI when you request AI listing text; to Sentry when enabled for diagnostics; and to hosting, email and infrastructure providers supporting the service. Public content is shared as described above. Information may also be disclosed where required by law, to address fraud/security incidents or resolve disputes. Each provider processes data according to its role and applicable terms.
7. Security and storage
The mobile app uses HTTPS for API requests and stores authentication tokens using operating-system secure storage. Backend access is restricted to authorized personnel. Authentication credentials, seller verification documents and financial records require restricted handling. No security system is infallible. Never send passwords, full card numbers or identity documents through ordinary support email.
8. Retention
Account/profile information and submitted content are retained while needed to provide the service. On a verified deletion request, account information and associated personal data are removed except records needed for legal/tax obligations, security, fraud prevention, outstanding transactions or disputes. Such retained records are restricted to those purposes and kept only while that need continues. Analytics, diagnostics and backups follow provider/operational retention settings and may expire separately. Contact support for the applicable retention details for your records.
9. Account and data deletion
In the app, open Account > Member Profile > Request Account Deletion. Outside the app, visit https://www.bettavaro.com/delete-account.php. You can use the signed-in website request or email support@bettavaro.com from your registered address with subject Bettavaro account deletion. No app installation is required. A reason is optional. We may verify ownership and contact you about pending orders, payments or disputes. Submitting a request starts a support review; it is not immediate deletion. Support must complete removal of the account and associated data and confirm completion, explaining any records retained and the reason. Temporary account suspension is not deletion.
10. Your choices
Contact support to request access, correction or deletion of personal information or to ask about applicable privacy rights. You can choose not to submit optional seller documents or media, but features needing them may be unavailable. Browser settings control website cookies; device settings control notifications. Essential session and security information supports login and fraud prevention.
11. Children
Bettavaro is a marketplace involving seller verification and commercial transactions. It is not designed as a service for children. If you believe a child has provided personal information without appropriate authorization, contact support so we can investigate and remove it where required.
12. Changes and contact
We publish updates on this page and in the app policy section. Where changes require separate notice or consent, we provide it before the relevant processing. Privacy contact: Bettavaro, support@bettavaro.com; https://www.bettavaro.com/contact.php. Effective date: October 2, 2026.